Return and Refund Policy for The Scrub Zone:

Customized Scrubs:

      • All customized scrubs are non-returnable and non-refundable. Once an order for customized scrubs has been placed, it cannot be cancelled, returned, or exchanged. This policy is in place due to the personalized nature of the product.

 

Standard Products:

      • Customers can return standard products within 7 days of receiving the order.
      • To be eligible for a return, the product must be unused, in its original condition, and with all original tags and packaging intact.
      • The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or shipping error on our part.
      • Once the returned product is received and inspected, we will initiate the refund process or exchange the product based on the customer’s preference.

 

State of the Article:

      • The return and refund eligibility of a product is subject to the condition in which the article is received. We reserve the right to determine whether the product is in its original condition or if it has been used, damaged, or altered in any way.

 

Refund Process:

      • Refunds will be issued to the original payment method used during the purchase.
      • The refund processing time may vary depending on the payment provider and may take a few business days to reflect in the customer’s account.

 

Contact Information:

    • For any other inquiries or assistance with returns and refunds, customers are encouraged to contact our customer support team.
    • Contact details can be found on our website or provided with the order confirmation.